How much is delivery? All orders are delivered free of charge within the UK.
We do not surcharge for delivery offshore or to the Scottish Highlands - delivery is completely free throughout the UK.
How long will my order take to arrive? As a guideline, we aim to despatch within 24 hours from the point of ordering, and delivery is normally within 1 to 2 working days (excluding weekends). Please be aware this this is not a guarantee, and during busy periods may take longer.
Express delivery is available subject to a surcharge – please call customer services with your payment details to hand if you need your order in a hurry. This service cannot be ordered via email or the website.
If any item/s you ordered are out of stock and there is likely to be a delay we will inform you via phone or email.
Delivery to certain areas of the UK including offshore and the Scottish Highlands may take longer.
Can I order over the telephone? Yes, of course. If you are having problems with the website or would prefer to speak to someone to place your order, please call 0845 8 624 624 during office hours and we will be happy to help.
Who will deliver my parcel and what happens if I am not in? We use Yodel/Home Delivery Network and Royal Mail. Most of our deliveries will require a signature so wherever possible please make sure that someone will be available at the delivery address to sign for the goods.
If you are not in when they try to deliver your parcel they may attempt to leave it in a safe place (such as with a neighbour) or another delivery attempt will be made the following day. If they have been unable to deliver and left you a card, please call the number provided to arrange redelivery.
My order was despatched a few days ago but I have still not received it – what should I do? Delivery is normally within 1-2 days of despatch, but this may take longer to certain areas of the UK and at very busy periods.
Please allow 4 working days from the point of receiving email notification of despatch before contacting us unless you have reason to believe there has been a problem with delivery.
Can I place an order for delivery to an address outside the UK? At the moment our website can only accept orders for delivery to a UK address. If you would like to order from another country within Europe please call us or email for a delivery quote. We do not ship to destinations outside the EEC.
How can I return an item? Returns information is printed on the invoice inside your delivery.
We hope you will be completely satisfied with your purchase, but if you wish to return an item to us for any reason you may do so within 14 days of receipt (this period is extended for purchases made during November/December which may be returned up until the end of the first week in January).
Any item returned must be unworn and in fully saleable condition, complete with labels still attached and in the original packaging.
There are 3 ways to return goods to us:
FREE OF CHARGE with Collect Plus
 Download a free returns label here. Returns are free of charge using our Collect Plus service from over 4000 convenience stores nationwide - all open late and 7 days a week. Find your nearest participating store here. Please obtain proof of posting and keep hold of this until you have received confirmation from us that your goods have been received.
We regret that if you are not in the locality of one of these shops we are unable to offer this service. Although it covers most of the UK there are areas (including Isle of Man and some areas of the Highlands) where the service has not yet been made available - but do keep checking as this is changing all the time.
IN PERSON
At our shop in Buckshaw Village, near Chorley. Please be sure to bring your delivery note with you as we may be unable to process your exchange/refund without it.
POST OR CARRIER
If neither of the above is convenient for you you can of course make your own arrangements to return the goods to us through any postal carrier. Unfortunately we are unable to refund the cost incurred. We recommend that you use a service with suitable insurance cover and obtain proof of posting.
How will I receive a refund for an item I am returning?
Refunds will be made via the method you used to pay for your goods at the time of placing your order.
What do I do if an item I have received is faulty/damaged? The vast majority of items purchased from our website are covered by the relevant manufacturers’ guarantee policy.
If any product purchased from us is faulty/damaged on receipt, or develops a manufacturing fault within its warranty period, please contact us by phone or email straight away to discuss repair/replacement. Please have your original receipt to hand and be ready to quote your invoice/order number. Warranties do not cover undue wear and tear.
For hygiene reasons, please be courteous and do not return soiled, muddy items to us.
Call Us: If you would like to speak to our customer services team, please call us on 0845 8 624 624
Local rate from a BT landline. If calling from a mobile you may prefer to call on 01772 977321.
Email Us: info@outofthecity.co.uk
Christmas 2011 Office Hours
Friday 23rd December
| Normal office hours (see below)
| Christmas Eve
| CLOSED
| Christmas Day
| CLOSED
| Boxing Day
| CLOSED
| Tuesday 27th December
| CLOSED
| Wednesday 28th December
| 10am - 4pm
| Thursday 29th December
| 10am - 4pm
| Friday 30th December
| 10am - 4pm
| New Year's Eve
| CLOSED
| New Year's Day
| CLOSED
| Monday 2nd January
| CLOSED
| Tuesday 3rd January
| Back to normal office hours (as below)
|
Normal Office Hours
Monday | 9am – 5pm (closed on Bank Holidays)
| Tuesday | 9am – 5pm | Wednesday | 9am – 7pm | Thursday | 9am – 7pm | Friday | 9am – 5pm
|
Registered Office Address:
Out of the City Ltd
A5 Buckshaw Link
Ordnance Road
Buckshaw Village
Chorley
Lancashire
PR7 7EL
Tel: 01772 977321 / Fax: 0870 288 9673
|
