RETURNS
We hope you'll be delighted with your purchase from us, but if for any reason you are dissatisfied, or you've simply changed your mind, you may return it for a refund within 30 days of receipt.
Returned goods must be unworn and in fully saleable, new condition.
Tags will need to be attached and all of the original packaging will be required.
EXCHANGES
We are sorry, but we cannot offer an exchange as part of our returns process for items purchased online. If you would like any items in exchange please place a new order via the website.
Our system will automatically refund the item you are returning as soon as we have received and inspected it, in accordance with our returns policy.
HOW TO RETURN AN ITEM TO US
Returns using our pre-paid service with Royal Mail are subject to a £3 handling fee which will be deducted from your refund.
CREATE YOUR PRE-PAID RETURNS LABEL
Create and download your pre-paid Royal Mail returns label here
PACKAGE YOUR RETURN
Please enclose the returns form which you can download here
To save wasting paper we no longer include a returns form or instructions in our parcels - if you do not have a printer you can simply write the required information on any piece of paper instead.
DROP OFF AT ANY POST OFFICE
You can either print your label off and stick it to the outside of your parcel or scan the QR code at your Post Office where they will print and attach the label for you.
EXCHANGES
Our system will automatically refund the item/s you are returning. If you would like any items in exchange please place a new order via the website.
Our returns address is:
Out of the City Returns
Unit 23 Roundhouse Court
Barnes Wallis Way
Buckshaw Village
Chorley
Lancashire PR7 7JN
You do not need to contact us prior to returning goods providing they are within the terms of our returns policy.
Hold on to your proof of posting until you have received confirmation of your refund from us.
You will receive an email containing your tracking number and a link so that you can track your return on its way back to us.
Please allow 7 days for your return to be processed once it has been delivered to us. We aim to open and inspect returns in less time than this, but during busy periods it may take a little longer so please bear with us. We are unable to track a return's progress until it has been authorised and the refund has taken place.
Refunds are processed via the same payment method you used to place your order and you will receive an email to confirm that it has been processed.
EXTENDED CHRISTMAS RETURNS
If you are purchasing as Christmas gifts, any items purchased between 1st October and 15th December may be returned for a refund up until 15th January.
INCORRECT OR FAULTY GOODS RECEIVED
If you have received an item in your order which is either an incorrect item or imperfect/faulty in any way, please email us before making a return as the process may be different.
ARE THERE ANY ITEMS THAT CANNOT BE RETURNED?
Please note that due to health and hygiene reasons we are unable to accept the return of any underwear items.
Any worn, damaged, used or soiled goods will not be accepted for return. If the tags have been removed the item will be deemed to have been worn.
RETURNS
We hope you'll be delighted with your purchase from us, but if for any reason you are dissatisfied, or you've simply changed your mind, you may return it for a refund within 30 days of receipt.
Returned goods must be unworn and in fully saleable, new condition. Tags will need to be attached and all of the original packaging will be required.
EXTENDED CHRISTMAS RETURNS
If you are purchasing as Christmas gifts, any items purchased between 1st October and 15th December may be returned for a refund up until 15th January.
RETURNING AN ITEM TO US:
Returns using our pre-paid service with Royal Mail are subject to a £3 handling fee which will be deducted from your refund.
Create and download your pre-paid Royal Mail returns label here
Please enclose the returns form which you can download here
To save wasting paper we no longer include a returns form or instructions in our parcels - if you do not have a printer you can simply write the required information on any piece of paper instead.
You can either print your label off and stick it to the outside of your parcel or scan the QR code at your Post Office where they will print and attach the label for you.
If you would like any items in exchange please place a new order via the website.
Our system will automatically refund the item/s you are returning.
Out of the City Returns
Unit 23 Roundhouse Court
Barnes Wallis Way
Buckshaw Village
Chorley
Lancashire PR7 7JN
You do not need to contact us prior to returning goods providing they are within the terms of our returns policy.
Hold on to your proof of posting until you have received confirmation of your refund from us.
You will receive an email containing your tracking number and a link so that you can track your return on its way back to us.
Please allow 7 days for your return to be processed once it has been delivered to us. We aim to open and inspect returns in less time than this, but during busy periods it may take a little longer so please bear with us. We are unable to track a return's progress until it has been authorised and the refund has taken place.
Refunds are processed via the same payment method you used to place your order and you will receive an email to confirm that it has been processed.
INCORRECT OR FAULTY GOODS RECEIVED
If you have received an item in your order which is either an incorrect item or imperfect/faulty in any way, please email us before making a return as the process may be different.
ARE THERE ANY ITEMS THAT CANNOT BE RETURNED?
Please note that due to health and hygiene reasons we are unable to accept the return of any underwear items.
Any worn, damaged, used or soiled goods will not be accepted for return. If the tags have been removed the item will be deemed to have been worn.
RETURNS
We hope you'll be delighted with your purchase from us, but if for any reason you are dissatisfied, or you've simply changed your mind, you may return it for an exchange or refund within 30 days of receipt.
We are happy to exchange or refund your goods subject to them being unworn and in a fully saleable, new condition. Tags will need to be attached and all of the original packaging will be required.
Please allow up to 14 days for us to process your return and issue the exchange/refund after it has been delivered back to us.
HOW TO RETURN YOUR PARCEL TO US:
OPTION 1
USING OUR £4.50 RETURNS SERVICE
- Use your postcode to locate your nearest Collect Plus drop off point here.
- Print our returns form here and enclose it in your parcel.
- If you do not have a printer you can simply write the required information on a piece of paper to enclose in your parcel.
- Please follow the packaging instructions on the form carefully.
- You can purchase a Collect Plus returns label here for just £4.50.
- Then simply drop it off at your chosen drop off point.
OPTION 2
USING YOUR PREFERRED POSTAL SERVICE
We offer the above subsidised returns service so that you never have to pay more. However, this is an entirely optional service and you are welcome to post your return back to us using an alternative method of your choice, at your own expense. If your return is particularly small/light you may find that you can return it to us using a cheaper postage method. In this case please make sure you have enclosed our returns form here (if you do not have a printer please simply write the required information on a piece of paper) and address your parcel to:Out of the City
207 The Green
Eccleston
Chorley
Lancashire PR7 5SX
Hold on to your proof of posting until you have received your exchange and/or confirmation of your refund from us.
You do not need to contact us prior to returning goods providing they are within the terms of our returns policy.
INCORRECT OR FAULTY GOODS RECEIVED
If you have received an item in your order which is either an incorrect item or imperfect/faulty in any way, please email us before making a return as the process may be different.