EXTENDED CHRISTMAS RETURNS
If you are purchasing as Christmas gifts, any items purchased between 1st October and 15th December may be returned for a refund up until 15th January.
Returns
We hope you'll be delighted with your purchase from us, but if for any reason you are dissatisfied, or you've simply changed your mind, you may return it for a refund within 30 days of receipt.
Returned goods must be unworn and in fully saleable, new condition.
Tags will need to be attached and all of the original packaging will be required.
HOW TO RETURN AN ITEM
Returns using our pre-paid service with Royal Mail are subject to a £3 handling fee which will be deducted from your refund.
CREATE YOUR PRE-PAID RETURNS LABEL
Create and download your pre-paid Royal Mail returns label here
PACKAGE YOUR RETURN
Please enclose the returns form which you can download here
To save wasting paper we no longer include a returns form or instructions in our parcels - if you do not have a printer you can simply write the required information on any piece of paper instead.
DROP OFF AT ANY POST OFFICE
You can either print your label off and stick it to the outside of your parcel or scan the QR code at your Post Office where they will print and attach the label for you.
EXCHANGES
If you would like any items in exchange please place a new order via the website.
Our system will automatically refund the item/s you are returning, less the handling fee.
INCORRECT OR FAULTY GOODS RECEIVED
If you have received an item in your order which is either an incorrect item or imperfect/faulty in any way, please email us before making a return as the process may be different.
ITEMS THAT CANNOT BE RETURNED
To be eligible for a refund, items must be returned unworn, unused and in fully saleable condition, with all original tags attached and packaging included.
Returns showing signs of wear, use, damage or soiling cannot be accepted. Items returned without their original tags will be considered worn and may not be refunded.
You do not need to contact us prior to returning goods providing they are within the terms of our returns policy.
Hold on to your proof of posting until you have received confirmation of your refund from us.
You will receive an email containing your tracking number and a link so that you can track your return on its way back to us.
Please allow 7 days for your return to be processed once it has been delivered to us. We aim to open and inspect returns in less time than this, but during busy periods it may take a little longer so please bear with us.
We are unable to track a return's progress until it has been authorised and the refund has taken place.
Refunds are processed via the same payment method you used to place your order and you will receive an email to confirm that it has been processed.
OUR RETURNS ADDRESS
Out of the City Returns
Unit 23 Roundhouse Court
Barnes Wallis Way
Buckshaw Village
Chorley
Lancashire PR7 7JN
