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RETURNS

We hope you'll be delighted with your purchase from us, but if for any reason you are dissatisfied, or you've simply changed your mind, you may return it for an exchange or refund within 30 days of receipt.

We are happy to exchange or refund your goods subject to them being unworn and in a fully saleable, new condition. Tags will need to be attached and all of the original packaging will be required.

Please allow up to 10 working days for us to process your return and issue the exchange/refund after it has been delivered back to us.

RETURNING AN ITEM TO US:

Returns using our pre-paid service with Royal Mail are subject to a £3 handling fee which will be deducted from your refund.
Exchanges are free.

  • CREATE YOUR PRE-PAID RETURNS LABEL
    Create and download your pre-paid Royal Mail returns label here
  • PACKAGE YOUR RETURN
    Please enclose the returns form which you can download here
    To save wasting paper we no longer include a returns form or instructions in our parcels - if you do not have a printer you can simply write the required information on any piece of paper instead.
  • DROP OFF AT ANY POST OFFICE
    You can either print your label off and stick it to the outside of your parcel or scan the QR code at your Post Office where they will print and attach the label for you.

    • You do not need to contact us prior to returning goods providing they are within the terms of our returns policy.

    Hold on to your proof of posting until you have received your exchange and/or confirmation of your refund from us.

    You will receive an email containing your tracking number and a link so that you can track your return on its way back to us.

    Please allow up to 10 working days for your return to be processed once it has been delivered to us. You will be notified by email as soon as your refund or exchange has been processed.

    INCORRECT OR FAULTY GOODS RECEIVED

    If you have received an item in your order which is either an incorrect item or imperfect/faulty in any way, please email us before making a return as the process may be different.

    RETURNS

    We hope you'll be delighted with your purchase from us, but if for any reason you are dissatisfied, or you've simply changed your mind, you may return it for an exchange or refund within 30 days of receipt.

    We are happy to exchange or refund your goods subject to them being unworn and in a fully saleable, new condition. Tags will need to be attached and all of the original packaging will be required.

    Please allow up to 14 days for us to process your return and issue the exchange/refund after it has been delivered back to us.

    HOW TO RETURN YOUR PARCEL TO US:

    OPTION 1

    USING OUR £4.50 RETURNS SERVICE

    • Use your postcode to locate your nearest Collect Plus drop off point here.
    • Print our returns form here and enclose it in your parcel.
    • If you do not have a printer you can simply write the required information on a piece of paper to enclose in your parcel.
    • Please follow the packaging instructions on the form carefully.
    • You can purchase a Collect Plus returns label here for just £4.50.
    • Then simply drop it off at your chosen drop off point.

    OPTION 2

    USING YOUR PREFERRED POSTAL SERVICE

    We offer the above subsidised returns service so that you never have to pay more. However, this is an entirely optional service and you are welcome to post your return back to us using an alternative method of your choice, at your own expense. If your return is particularly small/light you may find that you can return it to us using a cheaper postage method. In this case please make sure you have enclosed our returns form here (if you do not have a printer please simply write the required information on a piece of paper) and address your parcel to:

    Out of the City
    207 The Green
    Eccleston
    Chorley
    Lancashire PR7 5SX

    Hold on to your proof of posting until you have received your exchange and/or confirmation of your refund from us.

    You do not need to contact us prior to returning goods providing they are within the terms of our returns policy.

    INCORRECT OR FAULTY GOODS RECEIVED

    If you have received an item in your order which is either an incorrect item or imperfect/faulty in any way, please email us before making a return as the process may be different.